HOLIDAY SHIPPING CUTOFFS
|Service||For delivery by THANKSGIVING (on or before Wednesday, November 21), you must place order by:||For delivery by CHRISTMAS (on or before Monday, December 24), you must place order by:|
|Freight Delivery||Monday, November 5||Friday, December 7|
|Standard Delivery (for residential addresses)||Thursday, November 15||Sunday, December 16|
|Expedited 2nd Day Delivery||Sunday, November 18||Wednesday, December 19|
|Expedited Next Day Delivery||Monday, November 19||Thursday, December 20|
The size and/or weight of the merchandise selected will determine whether your order ships via Ground or Freight Delivery. For most items, you can view the shipping method and estimated timeframe for delivery on the Shipping tab of the product page; however, this information may change if multiple items are grouped in one order. The shipping method and charges will be confirmed during checkout. Credit cards will be billed at the time of shipment.
Standard Ground Delivery
In-stock Ground Delivery orders are usually shipped within 48 hours of purchase. Unless an expedited service is requested, your order should arrive in approximately 5 to 7 business days. (Our fulfillment hours are Monday through Friday, 8 am to 5 pm CST.)
For Standard Ground Delivery shipping charges, refer to the shipping chart below. Shipping costs are calculated according to the total cost of the merchandise in your order and are per address:
|Order Subtotal Is:||Shipping|
|Up to $15.00||$4.95|
|$15.01 to $25.00||$6.00|
|$25.01 to $45.00||$8.00|
|$45.01 to $65.00||$11.00|
|$65.01 to $90.00||$14.00|
|$90.01 to $125.00||$17.00|
|$125.01 to $200.00||$21.00|
|$200.01 to $3000.00||10%|
|$3000.01 and over||FREE|
Expedited Ground Delivery
Expedited delivery is available for select items, indicated on the Shipping tab of the product page. For products that qualify for expedited delivery, the costs are calculated according to the total cost of the merchandise in your order.
For Expedited 2nd Day delivery, shipping is 40% of order subtotal, $16 minimum.
For Expedited Next Day delivery, shipping is 50% of order subtotal, $28 minimum.
If you ordered before noon CST, your order should arrive within the expedited time chosen. Please note that expedited orders placed Friday after noon CST or on Saturday will be processed on Monday. Also, the day an item ships is not considered a transit day. Please plan accordingly when placing an expedited order. Credit cards will be billed at the time of shipment.
In-stock Freight Delivery orders are usually shipped within 7 days of purchase and should arrive in approximately 14-21 days. Expedited shipping is not available for Freight Delivery orders, and delivery cannot take place on weekends or national holidays.
For Freight Delivery, our designated freight carrier will contact you by telephone several days in advance to schedule a specific day and an estimated delivery time. If you request a specific day or time more exact than provided by the carrier, an additional fee will apply (averaging $100–$175). If you make an appointment to have a shipment delivered, please be sure to keep that appointment. If you miss it, the delivery company will charge you an additional $105.
For Freight Delivery, you may choose between the following two options:
Threshold Furniture Delivery will deliver your items to the ground floor doorway, garage, or covered area. This service does not include unpacking, placing the item, or moving it up or down stairs; additional fees apply on these types of services (see White Glove Service below). Freight deliveries may be delivered on a pallet; please be prepared to dispose of the pallet yourself (some cities require you to call a bulk trash service).
White Glove Delivery includes delivery, unpacking and placement of the item on the ground floor of your home. The carrier brings the item into the room or area you specify (on the ground floor), uncrates it, positions it, and removes all packing and shipping materials. Any piece weighing more than 300 lbs. will be limited to ground floor delivery or garage area. If your item needs to move up or down more than one flight of stairs, an additional fee will apply. Please note: this service does not include wall mounting of any kind. White Glove Delivery is offered for an additional $49 per order. If you do not choose this delivery option at the time you place your order, but wish to do so later, you will incur an additional fee. Orders totaling $2500 or more will be upgraded (free of charge) to White Glove Delivery.
Shipping to Alaska, Hawaii, foreign countries or U.S. territories
Shipments to Alaska and Hawaii are shipped via USPS and can take approximately 10-14 additional days. Large furniture items that require freight shipment will require additional arrangements. Please call Customer Service at 800-320-9757 for details.
All APO, FPO, and DPO will be shipped via USPS.
At this time we cannot ship to foreign countries or U.S. territories.
Due to size and weight, select items will require a delivery surcharge. You’ll find the cost indicated below the price on the product page.
Sales tax is collected on merchandise, shipping and handling as applicable where required by law.
Damages and Returns
Because we take so much care in packing and shipping your purchase, merchandise is rarely damaged in transit, but it can happen despite all precautions. Please be aware that returns due to damage are time-sensitive. See our Returns page for details.