OUR RESPONSE TO COVID-19
At Wisteria, we are committed to putting safety first and the health of our staff, customers, and suppliers is our main priority. Because the current situation is uncertain, we are adjusting our business as needed, so please continue to check this page for our latest updates.
If you have a question that is not answered below, please call our Customer Care Team at 1-888-296-8574 or email us at firstname.lastname@example.org
Are deliveries still being made?
We are still delivering where we are safely able to do so. Currently, our carriers are maintaining delivery operations to most of the country, except where we are limited by government restrictions. Most of our in-stock items ship within 5-7 days from ordering and as soon as a delivery date can be scheduled.
Are your delivery teams taking any safety precautions?
Our delivery teams are following heightened cleaning protocols in accordance with CDC-recommended guidelines, including using hand sanitizers, wearing gloves, booties and masks.
I placed an order. Will it still arrive at the scheduled time?
We are doing our best to fill orders and dispatch deliveries as quickly and as safely as possible. If your order is delayed for any reason, our Customer Care Team will reach out as soon as possible to let you know. If you have specific questions about your order, please reach out to our Customer Care Team at 1-888-296-8574.
I have an order shipping to an area impacted by government restrictions. What happens now?
If it is unsafe to deliver your order, we will contact you to reschedule your delivery, and your order will be held securely until we can reschedule.
Do I have the same amount of time to return an item?
Yes. Our return window remains 30 days to allow you some flexibility.