This privacy policy explains how we use personal information collected from Wisteria’s website. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this policy. These practices may change; any changes will be posted on the website and will only apply to activities and information on a going-forward basis from the date of the change. You are encouraged to review the privacy policy whenever you visit the site to understand how any personal information you provide will be used. For this policy’s purposes, personal information is data that can be used to identify you or contact you, such as your name, mailing address (including billing and shipping addresses), telephone number, email address, and credit card numbers.
Note: The privacy practices outlined in this privacy policy are for this website only. If you link to other websites, please review the privacy policies posted at those sites.
Commitment to Data Security
Protecting your personally identifiable information is always our priority and it will be kept secure. Only authorized employees, agents, and contractors (who have agreed to keep information secure and confidential) of Wisteria have access to this information. All personal information transmitted during checkout is secured with the latest SSL 128-bit encryption. Furthermore, credit card numbers are encrypted before they are stored, so in the rare or unlikely event of a breach of security, the chance of sensitive information being compromised is greatly decreased. However, be aware that information transmitted over the Internet cannot be guaranteed to be 100% secure. Exercise appropriate precautions when submitting personal information to the website, especially if you are using a Wi-Fi “hotspot” or other shared public networks.
Fraud Prevention
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or (3) investigating fraud that has already taken place. We never provide information to these companies for marketing purposes.
Distribution of Information
From time to time, your information may be made available to third parties. These are carefully selected, reputable companies that we think may have a product or service you will like. However, you have the right to request your information not be shared with any other business. If the ownership or control of all or part of our company or our assets changes, we may transfer your information to the new owner.
If, at any time, you do not want us to share your information, please notify us by email, and we will honor your request. Please note some requests may overlap with current mailings. We apologize for any temporary inconvenience this may cause.
Email and Phone Number
You will receive promotional emails and text messages from us only if you have asked to receive them or in certain cases informing you about your orders. Each time you receive an email or text message from Wisteria, you will be allowed to opt out of further promotional messages. If you choose to opt out, we will stop sending you emails and text messages. Please note, however, that some email promotions and text messages are prepared well in advance, so you may continue to receive offers after you have chosen to opt out. We appreciate your patience in giving us time to carry out your request.
Cookie/Tracking Technology
The site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the site. Cookies can also help customize the site for visitors. Cookies and pixels allow us, using trusted third-party partners, to collect your email address. These partners may also combine your email information with other information they have access to such as mailing address so that we may serve relevant marketing offers to you via email and direct mail. Your personal information is provided to these third parties only as needed to perform services on behalf of Wisteria. Third parties are contractually obligated to maintain the confidentiality and security of all personal information supplied. If you do not want us to collect information about you, please notify us by email to opt out.
Wisteria uses cookies to collect information around abandoned shopping carts. A cart is considered abandoned within one hour of inactivity/lack of purchase. Once the cart is considered abandoned, an SMS message will be sent as a reminder.
CALIFORNIA CONSUMER PRIVACY ACT REQUEST: RIGHT TO KNOW / OPT OUT / DELETION
California law permits residents of California to request certain details about how their information is shared with third parties for direct marketing purposes. Under the law, a business must either provide this information or permit California residents to opt in to, or opt out of, this type of sharing. We permit California residents to opt out of having their information shared with third parties for direct marketing purposes. If you do not want to be part of our marketing database, please email us to indicate if you would like to:
- Opt out of having your information sold;
- See what data we have collected about you, if any;
- Request that we delete the data we have about you.
Please email us at customerservice@wisteria.com
You will receive an acknowledgment that Wisteria has received your request by email or mail within ten (10) days. Wisteria will respond to your request within 45 days after receiving the request. Wisteria may take up to an additional 45 days, for a total of 90 days, if necessary, to respond to the request. You will be notified by mail or email if Wisteria will need an additional 45 days to respond. If Wisteria declines to honor a request to provide data collected or delete your specific information details, we will provide an explanation in writing, via mail or email, within the time period set forth above.
Privacy Contact Information
If you have any questions, concerns or comments about our privacy policy, you may contact us using the information below:
By email: customerservice@wisteria.com
We reserve the right to make changes to this policy. Any changes will be posted as an update on the website, along with the date the change was made. Your continued use of the website, including providing personal information to us following such changes, implies that you have accepted any revisions to our privacy policy.
Updated March 01, 2021