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We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Sales tax is collected on merchandise, shipping and handling as applicable where required by law.

We ship to lower US 48 states (except for Alaska and Hawaii).

We are proud of our handmade products with natural materials and know that you value the fact that these are not mass-produced in automated factories. But due to the use of natural materials (including but not limited to: wood, rattan, wicker, bamboo, seagrass, abaca, marble, leather etc.) and the hand build, slight variations in finish, tone, texture, uneven grain, marks, cracks and color are common. These make these products special and one-of-a-kind, and are not defects.

There may also be slight variations in product size (1-2 inches) from the published dimensions on the product page. This is not a defect.

We strive to ensure that our products meet your expectations in every way, however, it is your responsibility to inspect your product(s) upon delivery.

White Glove Delivery

For a White Glove delivered product any damage must be noted on the receipt during the delivery of the product. If you refuse furniture delivery due to damage or manufacturing defect, the furniture will be brought back to the local delivery terminal. We will then review and evaluate the condition of the product, and determine how to resolve the issue to your satisfaction. Please email us at customerservice@wisteria.com, if there are any issues at all with your furniture delivery. We’ll assist you promptly.

Threshold Delivery

For Threshold (Non-White Glove) delivered product any damage must be reported to Wisteria Customer Service within 3 days with photo evidence. Please take and submit photos of the damage from multiple angles so that our Damage and Returns Specialist can most efficiently assist you.

Orders for in-stock items typically process and are packaged for shipment within 1- 2 business days of the placement of the order. If you want to cancel your order and it is beyond 1 day from the order placement date, we cannot guarantee the order is cancellable.

We will do our best to cancel. However, if the order has been packaged for shipment and pick up has been booked with our delivery company and the order is then canceled, the refund would deduct the shipping fee and a 20% restocking fee for furniture and 10% restocking fee for small parcel items.