Can I place my order by phone?
Absolutely. Call  and a Wisteria Customer Experience Representative would love to take your order.
Can I combine discounts?
Sorry, discounts cannot be combined unless otherwise noted. When shopping on the website, you will have the opportunity to enter a promo code. Only one promo code may be used per transaction, and promo code discounts cannot be applied to Final Sales, Clearance or Weekly Deals. Please see our complete Promotion Policy for details.
When will I be charged for my order?
Your credit card will be charged in full at the time the order is placed if your merchandise is in stock and available / ready to be delivered.
Will I get confirmation of my order?
Yes, you will receive a confirmation email. Please be sure to check your SPAM folder if you don’t receive a confirmation email within 24 hours of placing your order.
Do you offer financing options?
Yes, we offer financing option. Please click here for detail.
How is tax applied to my order?
Taxes are based on the laws and regulations of the state or province indicated by the shipping address. Each location has different laws regarding the taxation of merchandise as well as freight and handling.
What forms of payment are accepted?
We accept the following: VISA, MasterCard, Discover, American Express, PayPal, Wisteria Gift Cards and Shopify Payment
How much do you charge for shipping?
Please see our Shipping information page to review our delivery options and shipping costs.
Can I choose an upgraded delivery service (in-room)?
Yes, you can choose from our basic “Threshold” service or our “White Glove” service at the time of checkout. Please see our Shipping information page to review our delivery options and associated charges.
How will my furniture ship?
Parcels will ship through a mail carrier (such as FedEx, UPS, USPS) and large items will ship through freight. Please see our Shipping Information Page to view a more detailed explanation of our shipping methods.
Can I place my order on hold/can you deliver after a certain date?
At this time, we are unable to hold orders for delayed ship dates.
What happens if I miss my delivery appointment?
If you miss a delivery appointment, the carrier will reschedule, or you can contact us at .
Will I receive all of the items in my order at the same time?
In most cases. However, there are times when items are shipped as they become available.
Can my order be expedited?
Parcel shipments may be expedited. Larger items that require freight shipment are not eligible to be expedited.
Do you ship outside of United States?
Our standard shipping methods only include the 48 US contiguous states at this time.
Do you ship to US military bases?
We are unable to ship to military bases at this time.
Who do I contact if I have a question about shipping or delivery?
For shipping or delivery please email  or contact us at .
How do I return a product after it has been delivered?
Please see our Return Policy for details.
Can I cancel an order?
Unfortunately, we regret that we are not able to cancel orders for in-stock merchandise once they have been transmitted to our fulfillment center.
We strive to create a more streamlined and expedited order process, therefore, when you submit your order online, it is instantly entered into our database and your order confirmation email is sent. Within an hour or so, your order is transmitted to our fulfillment centers and can no longer be modified in any way. We hope that in most cases this expedited order process works to your advantage; however we recognize that it can make it difficult to cancel or modify your order.
If we are unable to cancel your order, you can return your order to us for a full refund of the merchandise value. Please refer to our Returns section for more information on returning your order.
In some cases, it is possible to cancel backordered items on your order, since they are not scheduled for immediate shipment. Please call us at  or email us at  with questions. We are available to assist you Monday through Friday from 7 am to 4:00 pm (ET), Saturday from 8 am to 1 pm (ET), and are closed on Sundays.
How long do I have to return an item?
If you are not completely satisfied with you purchase, we will gladly offer an exchange or refund for the merchandise price within 30 days of receipt. Please see our Return / Exchange Policy for more detailed information.
What happens if my item arrives damaged?
We take every precaution to ensure your purchase arrives in perfect condition. If your purchase arrives damaged or defective, please contact customer service within 48 hours of receiving your order at .
How long does it take to receive a refund?
After we receive and process your return, please allow one billing cycle for any refund to appear on your credit card statement.
How will I know that you have received my order?
Once the items have been ordered, you will receive a confirmation page that will show a summary of your transaction. Additionally, an email version of this summary will be sent to the email that you provided. You will receive a subsequent email when your product ships, including tracking information, if available.
Are all items available for immediate shipment?
In-stock items ship via mail carrier (such as FedEx, UPS, USPS) and will arrive within 3-10 business days of order receipt. In-stock items that ship via White Glove Delivery will arrive within approximately 2-4 weeks of order receipt. If the item is not in stock, or for a custom furniture order, an expected ship date will appear on the product page and in the shopping cart.
What if an item is on backorder?
Though we aim to maintain inventory on all products, some items may unfortunately be on backorder. If this is the case, you will see an expected ship date on the product page and in your shopping cart.
How do I ship to an address other than my billing address?
Simply enter the desired destination on the shipping information page at checkout.
How do I use a promo code?
To use a promo code, please enter the promo code in your shopping bag to receive a discount on your order. Discount excludes Gift Certificates and is not applicable to previous purchases. Only one promo code per purchase; not combinable with any other offers. Shipping and handling charges still apply. Limited time only.
Can I order a Wisteria Gift Card online?
Gift cards can be purchased online at here.
Can I have my items gift wrapped?
At this time, we are not offering gift wrapping service.
How do I request a catalog or sign up for email or remove my name from your mailing list?
To be added to our postal or email mailing list, sign up here. We plan to start sending catalogs from Fall 2021. You can also view a digital copy of our catalog, once available, on our website.
To be removed from our postal mailing list, unsubscribe here.
To be removed from our email mailing list, click the unsubscribe link at the bottom of your email.
How do I order swatches?
You can shop our collection here. However, please note that you may only request one free swatch, and then all additional swatches will be charged at $1.00 / piece.
How do I take care for my linens?
All our merchandise has a care label and/or washing instructions attached. Please refer to these instructions or to the specific item product page on our website. Most, but not all, bedding and textiles are machine washable. For more information about product care, please visit our product care guide here.
How do I clean my rug?
All rugs have care instructions on a sticker on the reverse side, as well as on the specific item product page on our website. For more information about product care, please visit our product care guide here.
How do I clean my slipcover?
In order to keep your slipcover in the best condition, we recommend professional dry cleaning. If needed, spot clean with a mild water-free solvent and allow the area to dry naturally. To avoid mismatching between slipcover pieces, we recommend that you dry clean all pieces simultaneously. For detailed care instructions, please visit the specific item product page on our website. For even more information about product care, please visit our product care guide here.
How do I clean my upholstered furniture?
In order to keep your upholstered furniture in the best condition, we recommend professional cleaning. In order to remove dust, lightly brush or vacuum your furniture on a regular basis. In order to spot clean, use a mild water-free solvent or dry-cleaning product. Clean your furniture only in a well-ventilated room and avoid any product containing toxic materials. To prevent mismatching between slipcover pieces, dry clean all pieces simultaneously. For detailed care instructions, please visit the specific item product page on our website. For even more information about product care, please visit our product care guide here.
What if I have questions about your products?
Please contact us at firstname.lastname@example.org or call us at  between the hours of 7 am – 4:00 pm ET on weekdays, and 8 am – 1 pm ET on Saturday. For more information about product care, please visit our product care guide here.