Q. Can I place my order by phone?
Absolutely, please call us at 1-888-296-8574 and a Wisteria Customer Experience Representative would be delighted to take your order.
Q. Can I combine discounts?
Sorry, discounts cannot be combined unless otherwise noted. When shopping on the website, you will have the opportunity to enter a promo code. Only one promo code may be used per transaction, and promo code discounts cannot be applied to Final Sales, Clearance or Weekly Deals. Please see our complete Promotion Policy for details.
Q. When will I be charged for my order?
Your credit card will be charged in full at the time of the order, including for custom and made to order products. We endeavor to put delivery timeframes on each product page. To the extent where the delivery timeframe is not noted and we become aware that the delivery timeframe is beyond 60 days, we will reach out to you to offer options including cancelling the order for full refund. Note: Custom and made to order product payments are not refundable.
Q. Will I get confirmation of my order?
Yes, you will receive a confirmation email. Please be sure to check your SPAM folder if you don’t receive a confirmation email within 24 hours of placing your order.
Q. Do you offer financing options?
Yes, we offer a financing option. Please review Affirm for details.
Q. How is tax applied to my order?
Taxes are based on the laws and regulations of the state or province indicated by the shipping address. Each location has different laws regarding the taxation of merchandise as well as freight and handling.
Q. What forms of payment are accepted?
We accept the following: VISA, MasterCard, Discover, American Express, Diners Club, Elo, PayPal, Shop Pay, and Google Pay.
Q. How much do you charge for shipping?
Please see our Shipping Information page to review our delivery options and shipping costs.
Q. Can I choose an upgraded delivery service (in-room)?
Yes, you can choose from our basic “Threshold” service or our “White Glove” service at the time of checkout. Please see our Shipping Information page to review our delivery options and associated charges.
Q. How will my furniture ship?
Parcels will ship through a mail carrier (such as FedEx, UPS, USPS) and large items will ship through freight. Please see our Shipping information page to view a more detailed explanation of our shipping methods.
Q. Can I place my order on hold/can you deliver after a specific date?
Currently, we are unable to hold orders for delayed ship dates.
Q. What happens if I miss my delivery appointment?
If you missa delivery appointment, you should contact the carrier and they will reschedule.
Q. Will I receive all the items in my order at the same time?
In most cases. However, there are times when items are shipped as they become available.
Q. Can my order be expedited?
Parcel shipments may not be expedited at this time. Larger items that require freight shipment are not eligible to be expedited.
Q. Do you ship out side of United States?
Our standard shipping methods only include the 48 U.S. contiguous states currently.
Q. Do you ship to U.S. military bases?
Currently, we are unable to ship to military bases.
Q. Who should I contact if I have a question about shipping or delivery?
Please contact the carrier listed in your shipping email confirmation, however, if you are having trouble reaching the carrier, please email us at firstname.lastname@example.org or call us at 1-888-296-8574.
Q. How do I return a product after it has been delivered?
Please see our Return policy for details.
Q. Can I cancel an order?
Unfortunately, we regret that we are not able to cancel orders for in-stock merchandise once they have been transmitted to our fulfillment center.
We strive to create a more streamlined and expedited order process, therefore, when you submit your order online, it is instantly entered into our database and your order confirmation email is sent. Within an hour or so, your order is transmitted to our fulfillment centers and can no longer be modified in anyway. We hope that in most cases this expedited order process works to your advantage; however, we recognize that it can make it difficult to cancel or modify your order.
If we are unable to cancel your order, you can return your order to us for a full refund of the merchandise value. Please refer to our Return policy for more information on returning your order.
In some cases, it is possible to cancel backordered items on your order, since they are not scheduled for immediate shipment. Please call us at 1-888-296-8574 or email us at email@example.com with questions. We are available to assist you Monday through Friday from 9 am to 6 pm (ET).
Q. How long do I have to return an item?
If you are not completely satisfied with your purchase, we will gladly offer an exchange or refund for the merchandise price within 30 days of shipment. Please see our ReturnPolicy for more detailed information.
Q. What happens if my item arrives damaged?
We take every precaution to ensure your purchase arrives in perfect condition. If your purchase arrives damaged or defective, please contact customer service within48 hours of receiving your order at 1-888-296-8574.
Q. How long does it take to receive a refund?
After we receive and process your return, please allow one billing cycle for any refund to appear on your credit card statement.
Q. How willI know that you have received my order?
Once the items have been ordered, you will receive a confirmation page that will show a summary of your transaction. Additionally, an email version of the summary will be sent to the email that you provided. You will receive a subsequent email when your product ships, including tracking information, if available.
Q. Are all items available for immediate shipment?
In-stock items ship via mail carrier (such asFedEx, UPS, USPS) and will arrive within 3-8 business days of order receipt. In-stock items that ship via Threshold or White Glove Delivery will arrive within approximately 2-4 weeks of order receipt. If an item is not in stock, you will be alerted it is backordered and provided an approximate date of delivery. For a custom furniture order, delivery is typically longer than 3 to 5 weeks and will be provided in a shipping confirmation email.
Q. What if an item is on backorder?
Though we aim to maintain inventory on all products, unfortunately, some items may sell out. In the event that this happens, we will call you back and make suitable arrangements based on your preferences.
Q. How do I ship to an address other than my billing address?
Simply enter the desired destination on the shipping information page at checkout.
Q. How do I use a promo code?
To use a promo code, please enter the promo code in your shopping cart to receive a discount on your order. Discount excludes Gift Certificates and do not apply to previous purchases—only one promo code per purchase; not combinable with any other offers. Promo codes are for a limited time only. Shipping and handling charges still apply.
Q. Can I order a Wisteria Gift Card online?
Gift cards are not available at this time but may be in the future.
Q. Can I have my items gift wrapped?
Currently, we are not offering gift wrapping service.
Q. How do I request a catalog, sign up for email, or remove my name from your mailing list?
We plan to start sending catalogs in Spring 2022. You can also view a digital copy of our catalog, once available, on our website.
To be removed from our postal mailing list, please email us at firstname.lastname@example.org
To be removed from our email mailing list, click the unsubscribe link at the bottom of your email.
Q. How do I order swatches?
You may only request one free swatch, all additional swatches will be charged at $1.00 / per swatch. Please call us at 1-888-296-8574 to order swatches.
Q. How do I take care of my linens?
All our merchandise has a care label and/or washing instructions attached. Please refer to these instructions or the specific item product page on our website. Most, but not all, bedding and textiles are machine washable.
Q. How do I clean my rug?
All rugs have care instructions on a sticker on the reverse side, aswell as on the specific item product page on our website.
Q. How do I clean my slipcover?
To keep your slipcover in the best condition, we recommend professional dry cleaning. If needed, spot clean with a mild water-free solvent and allow the area to dry naturally. To avoid mismatching between slipcover pieces, we recommend that you dry clean all pieces simultaneously. For detailed care instructions, please visit the specific item product page on our website.
Q. How do I clean my upholstered furniture?
To keep your upholstered furniture in the best condition, we recommend professional cleaning. To remove dust, lightly brush or vacuum your furniture on a regular basis. To spot clean, use a mild water-free solvent or dry-cleaning product. Clean your furniture only in a well-ventilated room and avoid any product containing toxic materials. To prevent mismatching between slipcover pieces, dry clean all pieces simultaneously.
Q. What if I have questions about your products?
Please contact us email@example.com or call us at 1-888-296-8574 between the hours of 9am – 6:00 pm ET on weekdays.