FAQs: Premium Upholstery Event
(1) Affirm: Buy Now Pay Later
Yes, we’ve partnered with Affirm so you can pay for your purchase with a monthly payment plan. Just select Affirm on the billing page of checkout to complete your purchase through their services. Purchase must be above $250.00 to qualify for Affirm.
How do I change an order that was placed through Affirm?
Affirm orders may have special restrictions with regard to changes, cancellations and returns. Please visit Affirm’s Return & Refunds page for more information.
Can I place an order with Affirm over the phone or in store?
No. Affirm orders can only be placed on our website.
I’d like more information related to Affirm, customer eligibility, and orders where should I go?
(2) Customer Fabric Program
What is the Custom Fabric Program?
Our Premium Upholstery items are available in different fabric types and colors listed on each product page. We have partnered with Valdese Weavers who is a market leader in fabrics and traces its roots back to Swiss Embroidery Company founded in 1915 to bring you the best performance fabrics in the country. And during this event (01/10/22 - 01/13/22), if you want to use a different fabric or your own fabric, please call us at 1-888-296-8574, and we can guide you through it.
(3) Mulberry Product Protection Plan
- All stains & spills
- Accidental rips & tears, seam separation
- Damage from liquid marks & rings
- Chipped, dented & scratched surfaces
- Burn & heat marks
- Defects & malfunctions
What are the Mulberry Fees?
During the Premium Upholstery Event we are offering a 2-Year protection plan for only $0.99. This is limited to the premium upholstery SKUs. You can extend the protection for 3 years or 5 years by paying the fees listed on each product page.
What are the full contract terms?