Shipping & Delivery - Heavy
COVID -19 Update: Due to COVID-19 related factors and other shipping constraints, many items are subject to extended processing and shipping timelines.
In-stock Freight Delivery orders are usually shipped within 5 business days and should arrive in approximately 2-3 weeks. Expedited shipping is not available for Freight Delivery Orders, and delivery cannot take place on weekends or national holidays. Our Fulfillment hours are Monday through Friday, 8 am to 4 pm ET. Expedited Parcel Delivery is not available currently.
Shipping costs are calculated according to the total cost of the merchandise in your order. Please note additional charges may apply given the size, weight, and/or nature of the item.
All Made to order products can take longer. The product page for those items will list the delivery options and you will receive notification of the delivery date from the designated freight carrier.
For Freight Delivery, you may choose between the following two options:
This includes delivery to the doorway, garage, or covered area on the ground floor of your home. Heavier items that need more than one person to move may require your assistance. This service does not include uncrating. Freight deliveries may be delivered on a pallet. Please be prepared to dispose of the pallet yourself (some cities require you to call a bulk trash service).
White Glove Delivery
For major furniture items such as sofas, beds and our larger credenzas we would recommend you using our white glove service to have the best possible delivery experience. This includes delivery, uncrating, and placement of the product in the room or area you specify. Please note this service does not include wall mounting of any kind. White Glove Delivery is offered for an additional flat cost of $159.00 for an unlimited number of products, delivered to one address within the 48 U.S. contiguous states.