Customer Reviews

Based on 1 review
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Buyer Beware: Beautiful But Flaws

First beware that the dimensions online don't match the actual product. Description reads 27.5 W when actual product is 10 inches wider at 37.5 inches. Luckily I had the space to accommodate.

Second beware that the delivery does not include taking the 26 lb frame out of the wood crate.

Not to mention the wait time for me was 9 months from order to delivery. And even more frustrating was the customer service I experienced along the way. This is a hard company to get a hold of and and updates from.

If I could have canceled the order I would have. The item itself is beautiful, but not worth the wait or headaches

Thanks Themi for taking the time to respond to us. We apologize for your inconvenience. I want to update you on the product dimension issue. We have reviewed the issue with our team and addressed it going forward.

We offer the de-crating with our White Glove option. We are seeing some of the global delivery issues getting resolved. We are hopeful that the delivery times for such custom items will reduce in the future. Sorry again.

Best!
Wisteria Customer Service Team

Customer Reviews

Based on 1 review
0%
(0)
0%
(0)
0%
(0)
0%
(0)
100%
(1)
T
T.
Buyer Beware: Beautiful But Flaws

First beware that the dimensions online don't match the actual product. Description reads 27.5 W when actual product is 10 inches wider at 37.5 inches. Luckily I had the space to accommodate.

Second beware that the delivery does not include taking the 26 lb frame out of the wood crate.

Not to mention the wait time for me was 9 months from order to delivery. And even more frustrating was the customer service I experienced along the way. This is a hard company to get a hold of and and updates from.

If I could have canceled the order I would have. The item itself is beautiful, but not worth the wait or headaches

Thanks Themi for taking the time to respond to us. We apologize for your inconvenience. I want to update you on the product dimension issue. We have reviewed the issue with our team and addressed it going forward.

We offer the de-crating with our White Glove option. We are seeing some of the global delivery issues getting resolved. We are hopeful that the delivery times for such custom items will reduce in the future. Sorry again.

Best!
Wisteria Customer Service Team